OVE - Tier II Home

OVE Seller & Buyer Tools

OVE.com is the 24/7 wholesale marketplace offering around the clock exposure for dealer inventory selling online with OVE.com is fast, easy and a convenient way to move inventory. OVE hosts nearly three hundred facilitating service providers (FSP) including 80 Manheim auctions and nearly 200 independent auction locations all combined offering millions of vehicles available for wholesale online. How OVE works

FSP Locations

Locations are available online on OVE to manage client inventory for dealer and national accounts our clients are sure to find an auction location to suit their needs these locations manage a large inventory for a variety of clients to wholesale vehicles online 24/7.
Click here for an FSP Directory.

Dealer Services & Tools

Dealers have a variety of options available on OVE,

Buy or sell vehicles online
Manage inventory to sell on OVE
Import from listing from 3rd party provider, import from auction, dealer specialties or Auto trader.

National Account Services & Tools

Sell vehicles online
Manage inventory to sell on OVE
Import from listing from 3rd party provider, import from auction, dealer specialties or Auto trader.

FAQ's

How long is an OVE offer on OVE valid?

An offer is valid for 6 hours from when it is sent, not counting the hours between 8pm and 8am eastern time.
For example, an offer sent at 6pm ET would expire at noon the next day:

6pm to 8pm (2 hours)
+ 8am to noon (4 hours)
-----------------------------
6 hours total offer time

If a vehicle listing expires before the offer's 6 hours is up, the offer expires with the listing.

Question: Auction rep is getting error message when trying to utilize the OVE Listing Tool. Who can they contact for assistance?
Answer: First Responders: 877-882-9672

Question: Will a OVE listing deactivate automatically when vehicle is sold in Lane?
Answer: Only if the vehicle was imported from the OVE parking lot. The vehicles imported via the OVE listing tool will not deactivate a vehicle.

Question: I keep activating my unit on Ove.com and it for some reason it keeps deactivating. Why is this?
Answer: If the unit shows that it was arbitrated, and an un-buy was done within the past 3 days the dealer will need to wait the 3 days in order to re-list the unit.

Question: What is the OVE image upload size?
Answer: 640x480 pixels

As of March 2016, the maximum size for an image is 10MB in size or 16 megapixels. That size is for the enhanced images that the Manheim ECR application creates for certain customers. If someone is trying to load the images on OVE manually then the maximum file size should be no more than 2MB or 1600 x 1200 in size.

The maximum number of images that can be uploaded manually at one time is 50. If the dealer wishes to load more than 50 images on a single vehicle then they will need to perform two separate image uploads on OVE. If they only load images one at a time, then the maximum size is 4MB. When dealers attempt to upload a picture over 4MB, alert will warn that: "an error has occurred".

No pictures in CR: Auction will have to attach them correctly first. Usually once that's complete the CR will attach automatically. It happens enough with these CR cases that it's usually best to check them first before escalating. If you go under Valuable Links in Digital Tools you will see one for "Mabel / ECRWeb" which is what I would always use. All you need is the auction abbreviation in the Auction ID field and then the work order number in the field below that. You don't have to change anything else, after that you can hit submit and the CR will come up in a new window, if it doesn't show pictures there then they weren't done correctly, and the auction will need to fix it on their end.

What is Make an Offer? OVE’s Make an Offer lets buyers or sellers propose a sale. If the person getting the offer agrees, the sale is completed online.

When can I use Make an Offer? Buyers can submit offers any time on vehicles with an active Make an Offer link.
Sellers can submit an offer: When the listing has expired, and the highest bid is below the floor price; or at any time when the listing is active using the Sell Now option in Inventory Manager. If the buyer's bid amount is under the floor, an offer will be extended to the bidder.

What if someone does not respond to an offer? If the person getting the offer does not respond during the offer window, the offer expires.

How long is an offer valid? An offer is valid for 6 hours from when it is sent, not counting the hours between 8pm and 8am eastern time.
For example, an offer sent at 6pm ET would expire at noon the next day:
6pm to 8pm (2 hours)
+ 8am to noon (4 hours)
-----------------------------
6 hours total offer time

If a vehicle listing expires before the offer's 6 hours is up, the offer expires with the listing.

Is an OVE offer binding? Yes. Once an offer is accepted, it is binding.

Please note that a seller must actively accept a counter offer from a buyer in order to make the sale final. A counter offer is not automatically accepted.

What kinds of messages will I receive from OVE text notifications? Sellers can receive texts when a listing has a new offer or if a buyer responds to an offer.
Buyers can receive texts when a seller sends an offer in response to a bid, rejects an offer, or counters an offer.

How do I sign up for OVE text notifications? From Bidding Activity, Selling Activity, or My OVE, click on the "Set text notifications" link. To sign up:

Enter mobile phone number
Select "Text me"
Click Save

How to fix OVE listing always putting Make an Offer on all Buy Now.
Sign in as the dealer
Go to Inventory Manager
Click on the link next to the dealership name that says, "Edit My Preferences" When you click on that link, there is a check box to "Apply Make an Offer to all Buy Now only vehicles for the following account(s):"
Uncheck that box and save.
Now when they relist it will not automatically put Make an Offer on the vehicle.

Question: Why are my images not importing from Autotrader?
Answer: To import images from Auto Trader they should be 565pix X 421pix or 16 megapixels.

Issue: Client states that his units run thru the lane at auction and if there is a no sale, they are automatically listed on OVE.com. However, the client wants to cancel this feature.

Who can assist?
Answer: Per Shirley Frazee 404-245-7828 Email digitallisting@manheim.com and they can assist with removing this feature from the client's account.

Question: What dealers can access the Element Elite Closed sales?
Answer: Ashley Mcglone @ Manheim Ohio states she spoke with Josh Snow from corporate and was advised that buyers who purchase at least 50 Element Elite units YTD will have access and also buyers that are within the top 100 buyers under an open sale on OVE.com.

Purchase Confirmation Availability
Available for 12 months on OVE > ADMIN > Resend Emails > Purchase Confirmation
yes and no, we need to confirm if the vehicle is still in sales table and does not have an un-buy
if it comes up in digital tools … then it should be a good indicator it might work
if not… then too old
OVE- Remove Deleted Vehicles from Inventory Manager

Ever wondered how long a deleted vehicle stays in Inventory Manager?
If a dealer requests to have a sold or deleted vehicle removed from their Inventory Manager, inform them that is automatically done by the system after a set amount of time. Here is how long it takes for deleted vehicles to disappear for a dealer's Inventory Manager depending on the status at the time of deletion:
Incomplete and No Sale 60 days.
Unsold 90 days.
Sold 6 months.

How to add video to OVE listing?
Dealers are able to embed video on their OVE listings.
Add the following code in the comments field:
Replacing the highlighted with their youtube.com video ID

Question: Auction rep trying to view offers for a unit listed by auction. He gets notice of offer when logging into OVE.com but when clicking on view it doesn’t show anything. Why?
Answer: The Vicki contact record is setup as an auction employee. The online role needs to be setup as a "Dealer" or "National Account" in order to be able to access the selling activity. You'll need to setup a different username under a new Vicki contact record for this user to manage offers.

Question: FSP or client calling due to unable to list unit as it shows unit sold status. Error message may say "No listings match the filter criteria entered."
Answer: Check digital tools to see in the unit was sold at auction previously under another dealer or if unit sold and same seller wants to relist. If it has been then finding out if unit sold thru simulcast or OVE and if the unit was an arbitration or not. If it was sold via simulcast, then Tech Ops has to fix the unit so that it can be listed on ove.com again. if it was sold via ove.com then Tier II rep can fix this by going under admin, unblock sold vin in ove.com and then the unit can be relisted on ove.com immediately. If unblock being done make a note like the following: Unit arbitrated and BW. Seller wants to relist on Ove.com.

Fordquic.com:
If you get a case in which an auction employee is attempting to manage a vehicle for Ford as in the example below and the vehicle keeps deactivating within seconds of the listing, going live it could be that the user does not have a FORD login to allow him/her to manage vehicles for Ford. Only an authorized Ford rep can list vehicles either on Fordquic.com or OVE.com, if the user does not have the specific permissions to allow editing the vehicle will simply fall off live status since listings for Ford are set to go live or in deactivated status as designed by Ford.

Vehicle Details	Universal Number	Account Name	City	State	Zip	Status
2017 Ford Escape SE 1FMCU9G99HUA44718	8006324	Ford	DEARBORN	MI	48120	Deactivated 10/24/2019 3:07PM

Only employees of Ford have logins that can allow them to manually edit and activate listings under the Ford account. "The Ford Reps and auctions should have the listings be pushed through “Create Listings", so they would need to contact Ford and have them activate the vehicle using UVIS.