Release Notes

Release notes are documents that are distributed with software products, sometimes when the product is still in the development or test state (e.g., a beta release). Wikipedia

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Tier II Coaching & Feedback Form

This form is intended to provide valuable feedback and coaching on case submissions.

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Condition Reports FAQ’S

Here are a few quick tips to resolve minor issues with condition reports.

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Floor Planing QRG

When a dealer calls to request a vehicle to be sent to floorplan, how do you handle this request? Here is a (QRG) quick reference guide to help.

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G2G Permissions Breakdown

How to set G2G permissions, here is a reference guide showing how to set the permissions broken down into categories.

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Closing Bank Account in Auction Access

Dealer calls to close a bank account and add a new account, see this file to learn how to close bank account.

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Setting up Text Notifications

Client is having a problem setting up text notifications, here is how to resolve minor problems setting up text notifications.

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Verify Preferences Settings

How can I tell what preferences a client has set on their account without having to log-in as the client?

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Department Contacts

Here is a list of contact numbers across other Cox Automotive groups.

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Simulcast Definitions Table

Ever wonder what all the letter codes in a simulcast run history mean?

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KNOWLEDGE BASE REQUEST FORM

Please provide your feedback about any updates to the KB.

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Customer Care Alerts

This form is to send out alerts on issues or product updates

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