Teknowledge

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Outlines the steps to register a Dealership and Individual at a new Manheim location in AuctionACCESS and the AS400.

Client calls to add a new bank account for online payments, how do you do ass a new bank account?

Guide to add a Franchise Code in the AS400 system.

Auction employees may call Manheim Client Care to have an account or removed from their location's OVE page.

This article offers guidance on creating a username and password for dealers. This includes specific guidelines for the username and password.

A Ford franchise dealer cannot enter a Closed Simulcast Sale without having the franchise code entered in the facilitating auction’s AS400 system.

Provide information regarding the "K.O. Book," and guidelines to follow when a customer needs assistance with K.O. Book issues.

To outline the reasons why a dealership or representative may be unauthorized to buy or sell on the Manheim or OVE platforms.

Provide guidelines to follow when escalating cases to Manheim Credit and Collections.

A client attempts to make a purchase on OVE.com and receives the following error message: User Not Attached to Active Account.

Quality Effective case writing is when you take the time to ask questions, gather information and write in detail what the request or concern is and include all required information prior to submitting a case to the appropriate team for research and resolution.