5436 - Manheim.com, AuctionACCESS - Grayed Out Bank Accounts

If a bnk is greyed out dealer may call Client Care to report that the bank account is grayed out after there were non-sufficient funds (NSF) in the account, but the money
owed has since been paid. In this case, the matter must be escalated to Tier
2 for the bank account to be unblocked.

5436 - My Account, AuctionACCESS - Grayed Out Bank Accounts.pdf